ONLINE ORDER CHANGES AND RETURNS

General Period

You have 14 days to make any changes or returns. The entire First Communion collection is made to order, including dresses, knitwear, and accessories, and CANNOT be exchanged or returned. The color of items may vary in shade depending on the device screen you are using to view them. Outlet items can be exchanged, but not returned.

The 14-day period begins from:

• The receipt of the online order,

• The pick-up notification at the store (for orders with in-store pick-up), or

• The purchase at a physical store (for returns of items purchased in person).

Items must be in perfect condition, with their tags and proof of purchase.

Outlet items are NOT eligible for return.

Custom-made items are not eligible for exchanges or returns.


ONLINE RETURNS

Return at physical store

Bring your order and invoice (paper or digital) to any Dímelo Hilando store within 14 calendar days. Once the condition of the items has been verified, we will process the refund to the same payment method you used, within a maximum of 15 days.

Return by courier

Send your items within the period using any courier company:

  • Well-packaged and within 14 calendar days.

  • Identified with your name and order number.

  • Without postage due (they will not be accepted).

  • Address: Tienda Dímelo Hilando C/ Cruz Conde 10, 14002 Córdoba. Returns of items sent to an address different from the one provided will not be accepted.

After receiving and reviewing the return, we will issue the refund to the same payment method.

  • If it is a full return, the shipping costs of the order will be deducted.

  • If you enjoyed free shipping for orders over €99.95 and, after a partial return, you no longer meet the minimum, the corresponding costs will be deducted.


ONLINE EXCHANGES

Exchange at physical store

You can make your exchange within 14 calendar days:

  • For another size or color (subject to availability).

  • For a different item: if there is a difference in your favor, it will be refunded to the same payment method.

Items exchanged or purchased at a physical store are subject to the physical store's policy.

Exchange by courier

Request it by writing to info@dimelohilando.com.

Courier service cost: €4.95.

Indicate order number, name, and request date.

We will send a courier who will:

  • Pick up the items (in a sealed envelope or package).

  • Deliver the chosen exchange item at the same time


THINGS TO CONSIDER FOR ONLINE RETURNS

• Keep the shipping receipt; it is your guarantee for the return.

• Returns with postage due will not be accepted.

• Physical store prices may not match online store prices.

• These conditions apply only to the online store; the physical store has its own policy specified on the purchase receipt.

• Custom-made items are not eligible for exchanges or returns.

• Dímelo Hilando S.L. may reject used, washed, manipulated items, with sewn hems or without following washing instructions.


PROBLEMS WITH RETURNS, MULTIPLE ORDERS, AND PAYMENT ERRORS

At Dímelo Hilando, we strive to offer a secure, responsible, and transparent service.

Therefore, we monitor incidents related to returns, multiple orders, and payment errors to ensure proper use of our services.

Returns

We understand that returns may occur, but if we detect excessive frequency or abusive use, we may investigate the situation and, if applicable, restrict access to our services.

Multiple orders

We analyze the recurrence and volume of orders placed by each customer. If we detect improper or abusive use, we may apply measures, including limiting or restricting the account.

Payment errors

The customer must ensure the correctness of the data and payment methods. If repeated errors or breaches of terms are detected, measures such as temporary suspension or account blocking may be applied.

These measures are taken to protect the integrity of our service and ensure a fair experience for everyone. If you have any questions, our customer service team is available to help you.